Aviation Passenger Service

 Course Overview      

To provide trainees with the necessary knowledge, skills, and attitude to deliver Excellent customer service to passengers in the aviation industry.
Dealing with customer complaints.

Facilitation

Aviation Security

Effective communication: first impression

Airline Financing

Handling dangerous goods

Who is a passenger

Gate rules and procedures

Ticketing and fares

Search and Rescue

Airline Economics

Baggage basics

Consumer protection

Managing stress

Customer service

Measuring airline performance

Entry/ intermediate and senior level Staff in the ministry, Aviation parastatals, Airlines, and Private outfits with aviation bias

₦450,000

(Exclusive of accommodation and feeding)

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For further inquiry:

Email:

info@ncat.gov.ng,

deputyrector@ncat.gov.ng

academics@ncat.gov.ng

+234(0)7015-099-800, | (0)7015-099-800, | (0)7015-099-800, (0)7018741431

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CONTACT

Email:
info@ncat.gov.ng
academics@ncat.gov.ng
Telephone:
+2349027729207 (ICT)
+2348035905864 (Academic Affairs)
+2348039495951 (Information Unit)
Please call between 10:00AM – 4:00PM (Mon-Fri) only. 
Address:
Nigerian College of Aviation Technology.
Zaria, Kaduna State, Nigeria .

RECENT HEADLINES
• • • NCAT MAINTAINS GLOBAL LEADERSHIP WITH 6TH CONSECUTIVE ICAO PLATINUM STATUS • • • NCAT Secures 2026 International Accreditation • • • SMS notifications have been sent to all qualified applicants for the following examinations: Standard Airframe & Powerplant Course No. 40 (AVO-8) – Evaluation Exam, Abridged Airframe & Powerplant Course No. 16 (AAP-16) – Entrance Exam, and Abridged Avionics Course No. 20 (AAVO-20) – Entrance Exam 📅 Date: Thursday, 17th September 2026 ⏰ Time: 9:00 a.m. 📍 Venue: NCAT, Zaria. Applicants are required to come with the original copies of all credentials. For enquiries, contact Mr. Aliyu Ayawa, Academic Affairs Office: 07032307901. • • • This is to inform all successful candidates that SMS notifications have been sent to those offered admission into the Standard Flight Operation Course No. 33 (SFO-33). Candidates who have received the SMS are advised to collect their admission letters from the Academic Affairs Office, NCAT, Zaria, and send their email address or WhatsApp number to Mr. Aliyu Ayawa for the forwarding of their admission letters. The course is scheduled to commence on 21st September, 2026, with a course fee of ₦1,122,000.00 (excluding feeding and accommodation). For further enquiries, please contact Mr. Aliyu Ayawa on 07032307901. Thank you.
• • • NCAT MAINTAINS GLOBAL LEADERSHIP WITH 6TH CONSECUTIVE ICAO PLATINUM STATUS • • • NCAT Secures 2026 International Accreditation • • • SMS notifications have been sent to all qualified applicants for the following examinations: Standard Airframe & Powerplant Course No. 40 (AVO-8) – Evaluation Exam, Abridged Airframe & Powerplant Course No. 16 (AAP-16) – Entrance Exam, and Abridged Avionics Course No. 20 (AAVO-20) – Entrance Exam 📅 Date: Thursday, 17th September 2026 ⏰ Time: 9:00 a.m. 📍 Venue: NCAT, Zaria. Applicants are required to come with the original copies of all credentials. For enquiries, contact Mr. Aliyu Ayawa, Academic Affairs Office: 07032307901. • • • This is to inform all successful candidates that SMS notifications have been sent to those offered admission into the Standard Flight Operation Course No. 33 (SFO-33). Candidates who have received the SMS are advised to collect their admission letters from the Academic Affairs Office, NCAT, Zaria, and send their email address or WhatsApp number to Mr. Aliyu Ayawa for the forwarding of their admission letters. The course is scheduled to commence on 21st September, 2026, with a course fee of ₦1,122,000.00 (excluding feeding and accommodation). For further enquiries, please contact Mr. Aliyu Ayawa on 07032307901. Thank you.
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