Aviation Passenger Service

 Course Overview      

To provide trainees with the necessary knowledge, skills, and attitude to deliver Excellent customer service to passengers in the aviation industry.
Dealing with customer complaints.

Facilitation

Aviation Security

Effective communication: first impression

Airline Financing

Handling dangerous goods

Who is a passenger

Gate rules and procedures

Ticketing and fares

Search and Rescue

Airline Economics

Baggage basics

Consumer protection

Managing stress

Customer service

Measuring airline performance

Entry/ intermediate and senior level Staff in the ministry, Aviation parastatals, Airlines, and Private outfits with aviation bias

₦450,000

(Exclusive of accommodation and feeding)

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For further inquiry:

Email:

info@ncat.gov.ng,

deputyrector@ncat.gov.ng

academics@ncat.gov.ng

+234(0)7015-099-800, | (0)7015-099-800, | (0)7015-099-800, (0)7018741431